Return Policy

Conditions

We will accept returns of t-shirts bought from Cutaway Wear, providing they are unworn and unwashed. We also require that the original Cutaway Wear tags are present on the garment. We will then give a refund (or exchange for another item of equal value) within 45 days of purchase. Refunds will be processed in the form of your original payment. To obtain a refund please complete the attached Return Form and include it with your returned item.

Returns are processed within 2 days of receipt of both the form and item together.

Address for returns

Cutaway Wear
Attn: Returns
PO Box 400, Byron Bay NSW 2481
Australia

Charges

If you are exchanging an item, there will be a $5 charge for return shipping which must be paid prior to leaving our factory. This fee can be paid through our website by clicking on the returns fee link here. If you are returning an item for a refund, this does not apply.

Defective or incorrect items

If you received a defective or incorrect item, or have any further questions on the issue of returns, please contact us.

Customer Service contact details

We are available Monday through Friday 9AM to 5PM (EST Australia):

email: customerservice@cutawaywear.com

phone: +61 2 6680 8383

  CW-return-form-v1.2.pdf

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